Privacy Policy

Gemsastro (“Gemsastro”, “We”, “Us”) is firmly committed to complying with all applicable data privacy and protection laws in the regions where our products and services are distributed. Safeguarding the privacy and security of your personal information is a top priority for us. We operate our business in strict adherence to relevant data protection regulations to ensure the trust and confidence of our users and customers.

This Privacy Policy is intended to clearly outline the nature of personal data collected through your interaction with the Gemsastro platform, including our website, mobile applications, and any software or services developed by third-party partners on our behalf. It explains how your personal information is collected, the manner in which it may be used or shared, the level of control you have over your data, and the steps we take to ensure its protection.

We would like to assure you that Gemsastro does not sell or trade your personally identifiable information. However, we may share your data with a limited number of trusted third-party service providers who support us in delivering our services, maintaining our digital infrastructure, or providing customer support—strictly under the condition that they uphold the confidentiality and security of your information in accordance with our standards and applicable legal requirements.

By using the Gemsastro platform, you acknowledge and agree to the terms set out in this Privacy Policy.

1. Information We Collect -

We collect the following types of information from our users:

a. Personal Information

When you make a purchase or sign up, we may collect:

• Full Name
• Email Address
• Phone Number
• Shipping and Billing Address
• Date of Birth (for horoscope/gemstone-based services, if applicable)

b. Order & Payment Information

• Order history
• Payment method (note: we do not store credit/debit card details directly; all payments are securely processed through verified third-party payment gateways)

c. Device & Usage Data

• IP address
• Browser type
• Device type
• Cookies (for session management, analytics, and personalization)

2. How We Use Your Information -

We use your personal data for the following purposes:

• To fulfill your orders, including customization requests.
• To contact you about your orders, returns, or replacements.
• To provide updates about products, offers, and relevant news (only if you opt-in).
• To improve our website performance, functionality, and customer experience.
• To maintain accurate business and legal records.

3. Sharing Your Information -

We do not sell or rent your personal information to third parties. We only share information with:

• Delivery & Courier Services – to ensure smooth product delivery.
• Payment Gateway Providers – for secure transaction processing.
• Professional Gem Experts – for customization purposes based on your submitted preferences.
• Law Enforcement or Legal Entities – only if required by law or to enforce our terms.

4. Data Security -

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission via HTTPS
• Secure third-party payment processors
• Role-based access control for sensitive information

While we do our best to protect your information, no online platform can guarantee 100% security. You agree to use our services at your own discretion and risk.

5. Your Rights -

At Gemsastro, we believe in providing you with clear options regarding how your personal information is used. You have the right to choose whether or not to receive promotional communications from us. If at any time you wish to opt out of receiving such communications, you may do so by clicking the “unsubscribe” link included in the emails or messages we send.

Additionally, you may manage your preferences through your account settings, where applicable, or by contacting us directly through the methods provided in this policy. We strive to honor your choices and ensure that your data is handled in accordance with your expressed preferences and applicable privacy laws.

6. Cookies Policy -

Our website uses cookies for:

• Remembering your preferences (such as size or astrology details)
• Website analytics (Google Analytics, etc.)
• Shopping cart and checkout processes

You may disable cookies through your browser settings, though some features of our site may not function properly without them.

7. Children's Privacy -

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8. Changes to this Privacy Policy -

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. All modifications will be posted on this page. By continuing to use our website or services after any changes are made, you are deemed to have accepted the updated terms.

9. Contact Us -

If you have questions about this Privacy Policy or how your data is handled, please contact:

• 📧 Email: gemsastro.2023@gmail.com
• 📞 Phone: +91-8769773321
• 🌐 Website: www.gemsastro.com